American Honda Motor Company, Inc. (AHM) maintains 1,100 dealerships throughout the United States. Each one has a Service Manager who directs the activities of Service Consultants and Service Technicians. The Service Manager is also responsible for managing and fine-tuning the service process to ensure the department is profitable and efficient, and so customers have a positive experience and keep coming back.

Volkswagen of America had been providing training via satellite broadcasts within the dealerships. Although the content was well received, not everyone was able to watch the original broadcast and archived broadcasts weren’t always available when needed.

Mitsubishi Motors North America (MMNA) supports the sale and service of Mitsubishi vehicles through its network of dealers in the United States, Canada, and Puerto Rico. Support ranges from vehicle allocation to regional and district management assistance to training.

Volkswagen of America has almost 600 independent dealerships across the United States and Canada, which employ thousands of Sales Consultants, Service Consultants, Service Technicians, Parts Consultants, and Managers. The company supplies its dealers with a diverse and ever-evolving line of automobiles.

Volkswagen of America trains dealership staff in the United States and Canada on the features and benefits of its vehicles. To support the launch of the fifth generation of the Jetta, Volkswagen wanted to train dealership staff on the benefits of the vehicle, the technical features, and sales strategies.

Mitsubishi Motors North America (MMNA) is responsible for supporting the sale and service of Mitsubishi vehicles through the dealer network in the United States, Canada, and Puerto Rico.