Volkswagen of America had been providing training via satellite broadcasts within the dealerships. Although the content was well received, not everyone was able to watch the original broadcast and archived broadcasts weren’t always available when needed.
Volkswagen was looking for a solution that would be available on demand...and having the broadcasts available both in the dealerships and outside of the dealerships would be a plus.
Volkswagen of America MAXweb
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Enter MAXweb, a section of the already popular (and useful) vwwebsource.com intranet, containing information for all dealership personnel: sales, service, and parts.
Videos are available on VWwebsource as soon as they’ve been edited; they are easily accessible 24/7. As long as VW personnel have a computer, they’ve got access to videos that are informational or required for certification.
Results: an easier, just-in-time way to learn with a format that allows VW personnel to come back any time they want to refresh their memory on a topic.
